engagement management and progress reporting,.service delivery methods and practices,.how consultants compete and secure clients, the types of services consultants provide,.consulting firm economics and professional rate setting,.how consulting firms are organized and managed,.This is a practical and in-depth course that addresses the overall profession of management consulting, including Some of the competencies of an experienced consultant include understanding business needs from a holistic perspective, developing innovative ideas, expert people skills, influence, and change management. This course is useful for anyone considering working as a consultant, either for a consulting firm or as an internal consultant. Several frameworks will be explored, including human centred design, life centred design, equity centred design, and inclusive design. In parallel, students will be encouraged to develop skills, reflect on their own mindsets, and further their learning through workshops and studio sessions. In this course, students will explore several design frameworks as they relate to complex problems assess the impacts of these frameworks in recent entrepreneurial applications and determine how to apply these concepts in the design of the social impact aspects of ventures and cross-industry collaborations. Not only will students develop a conceptual understanding of user experience and user-centered design, they will also learn how to deeply understand the needs of the customer and develop engaging and innovative products and services. In this hands-on course, entrepreneurial students will learn the principles and tools of customer experience (CX) design and how developing an exceptional experience for the customers fits into an overall business strategy. ![]()
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